Frequently Asked Questions

What is the Packaging Wizard? The Packaging Wizard is a tool developed by Packaging Central to help you choose the best product for your specific application. Simply input your specs, and the Packaging Wizard will do the rest!

When can I expect my order to ship? Most orders ship within 1 (one) business day of receiving the order. As always, we will notify you if there are any exceptions.

I can't find a product I'm looking for ... Feel free to call us at (888) 722-2685 or email us at customercare@pkgcentral.com and we will be happy to help you find the products you need!

Why should I choose Packaging Central? Packaging Central provides a tailored web service that helps you find the perfect product for your unique application and strives to provide you with the best cost-saving alternatives available.

Who is Packaging Central Packaging Central is a privately-held industrial distributor with nearly 50 years of industry experience. To learn more, check out our About Us page!

What carrier does Packaging Central use? At this time, Packaging Central exclusively ships via UPS.

When can I expect my order to arrive? To view your estimated time-in-transit, please see our Delivery Times Map or use our Online Time-in-Transit Calculator.

How is freight calculated? To calculate the estimated freight on your order, just use our Online Freight Calculator.

What is your return policy? Packaging Central will accept returns for defective item(s) or if the wrong items are shipped to you.

What payment methods do you accept? Packaging Central is pleased to accept MasterCard, Visa, American Express, Discover and PayPal.

What is the minimum order? While most packaging distributors do require a minimum order quantity in order to fulfill an order, Packaging Central has NO minimum order.

How do I track my order? To track your order, you can log in to your account here, and track your order from the Order Status tab. Alternatively, you can visit the UPS Tracking site on your computer or smartphone and track via tracking number.